We understand that seamless IT operations are crucial for delivering exceptional guest experiencess.
At Median IT, we provide fully managed IT services tailored specifically for the hospitality industry. Our goal is simple: to ensure your hotel’s technology systems are secure, reliable, and always operational 24/7. With our expert team handling everything behind the scenes, you can focus on delivering an exceptional guest experience.
24/7 Remote Monitoring
We proactively monitor your servers, PCs, network infrastructure and other critical systems to detect and fix issues before they impact your hotel operations.
Extended Hours Help Desk
Our London-based tech support team is available from 7am–11pm on weekdays and 9am–6pm on weekends and bank holidays. Emergency support is available outside those hours.
Automated Patching & Updates
We keep your systems secure and up to date with regular patching, monthly reboots, and annual firmware updates.
Advanced Antivirus Protection
Your systems are protected with Webroot SecureAnywhere, actively monitored and managed to prevent malware and cyber threats.
Secure Backup Solutions
Using Acronis Backup, we ensure automated, onsite and cloud-based backups with fast recovery capabilities.
Firewall & WAN Management
Fully manage firewalls, keeping your network protected and up to date with the latest firmware and real-time updates.
PCI Compliance
We provide additional services like Hotel PCI Compliance to ensure your hotel is compliant with data security laws, and avoid any negative consequences that may arise from a cyber attack.
Loan Equipment
We go beyond our client's expectations. That is why, we stock spare equipment and in the event of hardware failure, we will replace the hardware onsite with a temporary loan device.
Preventative Maintenance
Scheduled on-site maintenance visits help prevent issues before they arise and keep your IT infrastructure in top shape.
Full IT Documentation
We securely store all system configurations and documentation our IT portal, enabling faster, more efficient support.
Third-Party Liaison
Need help dealing with telecoms, software vendors, or service providers? We act on your behalf to coordinate technical support and issue resolution.
Hardware Warranty
We track hardware warranties and notify you before warranties expire or equipment reaches end-of-life, so you can plan ahead.
With 20 years of experience, we know what works, and what doesn't. We understand both operator and guest behaviour
Wework as part of your design team, ensuring technology is considered from theearliest stages.
Extended support hours to suit hospitality needs and emergency response. We will be there when you need us the most.
Transparent and reliable service with fixed monthly cost, no hidden surprises.
