We are committed to delivering exceptional customer service and support. If you need assistance, don’t hesitate to contact our Service Team at 020 3301 0201. Our team is here to address any questions or concerns you may have.

If you need to make a complaint, we are committed to addressing it promptly and effectively.

You can use this simple form to submit the details of your complaint, or refer to our Customer Complaints Code for additional contact options. Once we receive your complaint, we will respond as quickly as possible, and no later than within 5 working days. Our aim is to resolve all complaints within 28 calendar days.

Median IT’s Complaints Handling Policy